F.A.Q.

Q: Do you store any information in your database?
A: The only data stored in our database is your basic account information and API information. Feel free to run your reports and remove your API information afterward. You key is never shown on the website and is encrypted within our database. Your account password is hashed using SHA-256.

Q: How will I know that my data has been deleted?
A: We do not do a soft delete where a flag is set, and the information disappears from the application view but remains in the database. We do a hard delete where the data is completly removed.

Q: Why is sorting limited?
A: Sorting is based on the API of the systems and can be limited based on the call and the platform.

Q: What are the API Limits?
A: Atlassian Confluence: 1000 per request.
A: Atlassian Jira: 1000 per request.
A: Bitdefender GravityZone: 10 requests per second. 100 maximum.
A: GoDaddy: 60 requests per minute.
A: Infosec IQ Learners: 100.
A: Infosec Skills Learners: 500.
A: Kaseya IT Glue Assets: 1000.
A: Kaseya BMS: 100 per request and 500 requests/hour/endpoint.
A: Kaseya VSA: 100 per request and 500 requests/hour/endpoint.
A: Kaseya Spanning: 1000 per request.
A: Microsoft Graph: 999 per request.
A: Monday: 5,000,000 (5M) complexity point limit for a single query.
A: UptimeRobot: FREE plan : 10 req/min - PRO plan : monitor limit * 2 req/min ( with maximum value 5000 req/min )
A: YouTube: 10000 units per day.

Q: Which modules are currently active?
A: Atlassian Confluence Space Information.
A: Atlassian Jira Project Information.
A: Bitdefender GravityZone Network Endpoint Information.
A: GoDaddy: Domain information.
A: Infosec IQ Learner and PhishHunter Information.
A: Infosec Skills Information.
A: Kaseya IT Glue Configuration Information.
A: Kaseya BMS Tickets and Project Information.
A: Kaseya VSA Agent Patching Information.
A: Kaseya Spanning Licensing and user Information.
A: Microsoft Graph: User and Assigned Plans Information.
A: Monday: User and Boards.
A: OpenAI: Used for help and guidance with API token set up.
A: UptimeRobot: Monitors
A: YouTube: Channels and Video Information.

Q: Are there any update modules?
A: No. Only read only modules are used.

Q: Why did I receive an error?
A: Some API platforms only allow certain amount of connections per hour. We try to keep the calls to a minimum.

Q: I entered my API information but I only see a blank screen or an error appears?
A: Please check your API information as it may be incorrect. No information or error on the page means the API call failed or is incorrect.

Q: What information is sent to OpenAI?
A: Only generic information is sent to OpenAI. No ePHI, PHI or PII is used for OpenAI help.

Q: What OpenAI engine is being used?
A: gpt-3.5-turbo.

Q: The reports are great, but I need more, like pagination, charts, sorting and other API information, what can I do?
A: Contact us today for more options.